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| Conference Programme |
| Day 1 • 18 April 2010 • Sunday • The American Club |
| 5:30 pm | Pre-Conference Registration at The American Club |
| 6:30 pm |
Welcome Address
Roy Higgs, President, Club Managers’ Association (Singapore)
Cocktail Party
Hosted and Sponsored by 
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| Day 2 • 19 April 2010 • Monday • Raffles Town Club |
| 7:45 am |
Registration at Raffles Town Club |
| 8:45 am |
Opening Address
Benjamin Tan, Chairman, Organising Committee, 8th Asian Club Managers’ Conference 2010
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| 8:55 am |
President’s Address
Roy Higgs, President, Club Managers’ Association (Singapore)
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| 9:05 am |
The Successful Manager in a Changing Environment
Kurt Kuebler, Partner, Kopplin & Kuebler, USA
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| 9:40 am |
Hospitality Business in a Post-Economic Crisis Environment
Dr Andy Nazarechuk, Dean, UNLV Singapore Campus, University of Nevada Las Vegas, Singapore
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| 10:25 am |
Morning Refreshments
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| 10:45 am |
Staying Relevant and Profitable Today
Joe Perdue, Business Management Institute (BMI), USA
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| 11:30 am |
Hospitality Standards and Benchmarking in the New Times, and Training Needs and Tools
Dr Andy Nazarechuk, Dean, UNLV Singapore Campus, University of Nevada Las Vegas, Singapore
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| 12:15 pm |
Lunch
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| 1:45 pm |
Marketing and Club Infrastructure to Enhance Membership Value
Gregg Peterson, General Manager, The Beach Club, USA
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| 2:30 pm |
Gen X & Gen Y: Different Needs and Wants
Norm Spitzig, Principal and Senior Partner, Master Club Advisors, USA
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| 3:15 pm |
Afternoon Refreshments
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| 3:45 pm |
Saving Time and Enhancing Productivity – Factors that will Bear Results in Clubs
Joe Perdue, Business Management Institute (BMI), USA
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| 4:30 pm |
Development for Tomorrow’s Club Leadership by Inventing! Are you Up for the Challenge?
Norm Spitzig, Principal and Senior Partner, Master Club Advisors, USA
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| 5:30 pm |
End of Day 2
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| Day 3 • 20 April 2010 • Tuesday • Raffles Town Club |
| 8:00 am |
Registration
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| 8:45 am |
Alternate Sources of Income in Clubs
Simon Shepherdson, Managing Director, International Leisure Consultants, Hong Kong
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| 9:30 am |
How to Bid For, and Host an International Golf Event
Paul Burley, Vice President, IMG, Singapore
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| 10:15 am |
Morning Refreshments
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| 10:45 am |
Changes in Technology: What’s New in the Market?
Speaker to be announced
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| 11:30 am |
From Management to Leadership: How Do You Get There?
Kurt Kuebler, Partner, Kopplin & Kuebler, USA
Mark Robson, Director, Asia Pacific, Portfolio International, Hong Kong
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| 12:15 pm |
Conference Wrap Up
Roy Higgs & Benjamin Tan
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| 12:20 pm |
Lunch
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| 1:30 pm |
CMAS Club Tour (led by Gregg Patterson)
- Tanglin Club
- Resorts World
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Visit to FHA2010
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| 5:45 am |
End of Club Tour
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* All programmes are correct as at press time. The organiser reserves the right to amend the programme as deemed necessary without prior notice
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| CMAS Club Tour 20 April 2010 • 1:45pm to 5:45pm |
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Take a behind the scenes look at Singapore’s most prestigious social club and the new integrated resort. Gain valuable insights into the clubs’ day-to-day operations and management. Limited to 40 participants only, reserve your seat now!
*Fees are applicable, on a first-come-first-served basis.
We are visiting:
 Tanglin Club
The Tanglin Club is an esteemed social club, nestled in the heart of Singapore’s city centre. The Club echoes a bygone era of dignity and charm, with lush greenery and surrounds providing an oasis amidst the urban landscape. The Club is a “home away from home” for its members with all the amenities, comfort and cosy ambience, to offer as calm respite from the hustle and bustle of city life.
 Resorts World
Resorts World™ Sentosa - Asia’s ultimate destination - offers a whole new world of truly rewarding experiences. Ride the Movies!™ at the many exclusive attractions to be found only at the region’s first Hollywood movie theme park, Universal Studios Singapore™. Feast your senses on a world of non-stop entertainment, signature shopping experiences and culinary adventures at FestiveWalk™, and take pleasure in the comfort and luxury in one of the unique world-class hotels. The luxurious Resorts World Casino™, designed to provide only the best, will give everyone the chance to play in style.
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| Accommodation at the Conference |
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Just minutes from Orchard Road and directly opposite Raffles Town Club, in the heart of Singapore, Copthorne Orchid Hotel Singapore is extending a special room rate to delegates of Asian Club Managers’ Conference
Contact the hotel directly to book your rooms now. Quote that you are a participant of the Asian Club Managers’ Conference 2010 to get preferential rates.
++ rates quoted are subjected to 10% service charge and prevailing government taxes. Maximum of 2 persons are allowed to share in each room. Booking of rooms are subject to availability and credit card guarantee is required.
Copthorne Orchid Hotel Singapore
Nestled amidst lush tropical greenery, Copthorne Orchid Hotel is the perfect urban retreat that appeals to your senses. Located just 5 minutes from Orchard Road and 10 minutes away from the city centre, the hotel is ideal for both business and leisure travelers.
Room rates:
Superior Single [SGD160++]
Superior Double [SGD175++]
Attn: Reservations Department
DID : (65) 6415 6028 / 6029 / 6030 (Ivy / Theresa / Liza)
Fax : (65) 6255 4494 (Sales) / 6250 9292 (RSVN)
E-mail : rsvn@copthorneorchid.com.sg
For more accommodation options available in Singapore, check out the FHA2010 official hotels listings here.
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| How to Register? |
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To register for the Asian Club Managers’ Conference 2010, click here to register online for instant confirmation upon payment.
For enquires on the Asian Club Managers’ Conference 2010, contact Jenesta at jl@sesallworld.com.
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In-conjunction with:
Cocktails Sponsor:
